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Bates - Frequently Asked Questions
What is Bates Footwear’s return policy?
Shoes from Bates Footwear are eligible for return and a refund within 30 days of the shipping date. Items must be unworn. A $5 shipping fee will be deducted from your refund. Check the Return Policy for more info.
Does Bates offer a military discount?
Yes. All active-duty military personnel, veterans, military family members, and first responders are eligible to receive 15% off their entire order. Simply verify your status through id.ME to unlock your discount.
What is the best way to clean my Bates boots?
Generally speaking, use a soft brush to clean off any surface dirt. For major cleanings, use a mild soap and warm water, and make sure to rinse off all the soap. Always air-dry your boots at room temperature.
Where are Bates products made?
Bates manufactures its footwear in the United States, the Dominican Republic, and China.
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